Privacy policy

 

This is the Privacy Policy governing your use of the First Class Bangkok Corporations Co., Ltd. website(s). By using this Site, you consent to our Privacy Policy set out below. All terms not defined in this document have the meanings ascribed to them in the Terms of Use Agreement between you and First Class Bangkok Corporations Co., Ltd. website(s) which by use of this Site you agree to accept. The Information We Collect: Registration Information: At the time you register, you will be asked to complete a registration form which requires you provide information such as your name, address, phone, email address and other personal information as well as information about your business.

Payment Information: If you establish a credit account with us or if you purchase a service from First Class Bangkok Corporations Co., Ltd. website(s) or a vendor available through First Class Bangkok Corporations Co., Ltd. website(s), we may collect additional information including billing information, credit card numbers and expiration dates and tracking information from cheques or money orders.

Statistical Information: In addition, we gather aggregate statistical information about our Site and Users, such as IP addresses, browser software, operating system, pages viewed, number of sessions, unique visitors and so forth.

Registration Information: Payment Information, Statistical Information and any information we may collect from you through the use of cookies or any other means shall collectively be referred to as “Collected Information”. How We May Use Information General: We use your Collected Information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and service offerings and to customize our Site′s content, layout and service specifically for you. We may use your Collected Information to service your Account with us, including but not limited to investigating problems, resolving disputes and enforcing agreements with us. We do not sell, rent, trade or exchange any personally identifying information of our Users. We may use your Collected Information to execute marketing campaigns, promotions or advertising messages on behalf of third parties; however, in these circumstances, your Collected Information will not be disclosed to such third parties unless you respond to the marketing, promotion or advertising message.

Registration Information: We may use your Registration Information to provide services that you request or to contact you regarding additional services about which First Class Bangkok Corporations Co., Ltd. website(s) determines that you might be interested in. Specifically, we may use your email address, mailing address, phone number or fax number to contact you regarding notices, surveys, product alerts, new service or product offerings and communications relevant to your use of our Site. We may generate reports and analysis based on the Registration Information for internal analysis, monitoring and marketing decisions.

Payment Information: First Class Bangkok Corporations Co., Ltd. website (s) will share your Payment Information with banks in order to enable transactions to be completed. In addition, First Class Bangkok Corporations Co., Ltd. website(s) may use Payment Information to determine your credit-worthiness and, in the process of such determination, First Class Bangkok Corporations Co., Ltd. website (s) may make such Payment Information available to banks or credit agencies. Any credit card information that you provide through the Site is directly submitted to a payment server of the credit card processing bank. First Class Bangkok Corporations Co., Ltd. website(s) does not maintain electronic or physical copies of your credit card information.

Statistical Information: We use Statistical Information to help diagnose problems with and maintain our computer servers, to manage our Site, and to enhance our Site and services based on the usage pattern data we receive. We may generate reports and analysis based on the Statistical Information for internal analysis, monitoring and marketing decisions. We may provide Statistical Information to third parties but when we do so, we do not provide personally identifying information without your permission. Disclosure of Information: We reserve the right to disclose your Collected Information to relevant authorities where we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be infringing or threatening to infringe, or who may otherwise be causing injury to or interference with, the title, rights, interests or property of First Class Bangkok Corporations Co., Ltd. website (s), our Users, customers, partners, other web site users or anyone else who could be harmed by such activities.

We also reserve the right to disclose Collected Information in response to a subpoena or other judicial order or when we reasonably believe that law, regulation or administrative order of any court, governmental or regulatory authority, requires such disclosure.

If we have reason to believe that a User is in breach of the Terms of User Agreement or any other agreement with us, we reserve the right to make public or otherwise disclose such User′s Collected Information in order to pursue our claim or prevent further injury to First Class Bangkok Corporations Co., Ltd. website(s) or others. Co-Branded Relationships: We have established relationships with other parties to offer you the benefit of other services which we ourselves do not offer. We offer you access to these other parties either through the use of hyperlinks to their sites from our Site, or through offering “co-branded” sites in which both ourselves and these other parties share the same uniform resource locator, domain name or pages within a domain name on the Internet. In some cases you may be required to submit information for purposes of registering or applying for services provided by such third parties or co-branded partners. The privacy policy of such other parties may differ from ours and we may not have any control over the information that you submit to such third parties or co-branded sites. We therefore encourage you to read that policy before responding to any offers and/or services provided by such other parties.

Cookies: We use “cookies” to store specific information about you and track your visits to our Site(s). It is not uncommon for websites to use cookies to enhance identification of their users. A “cookie” is a small amount of data that is sent to your browser and stored on your computer′s hard drive. A cookie can be sent to your computer′s hard drive only if you access our Site using the computer. If you do not de-activate or erase the cookie, each time you use the same computer to access our Site, our web servers will be notified of your visit to our Site and in turn we may have knowledge of your visit and the pattern of your usage. Generally, we use cookies to identify you and enable us to access your Registration Information, Publishing Information or Payment Information so you do not have to reenter it; gather statistical information about usage by Users; research visiting patterns and help target advertisements based on User interests; assist our partners to track User visits to the Site and process orders; and track progress and participation in promotions.

You can determine if and how a cookie will be accepted by configuring your browser(s), which is installed in the computer you are using to access the Site. If you desire, you can change those configurations in your browser. By setting your preferences in the browser, you can accept all cookies, you can be notified when a cookie is sent, or you can reject all cookies. If you reject all cookies by choosing the cookie-disabling function in your browser, you may be required to re-enter your information on our Site(s) more often and certain features of our Site may be unavailable. Security Measures: In order to maintain data accuracy and ensure correct use of information; we employ commercially reasonable security methods to prevent unauthorized access.

We recommend that you do not divulge your Password to anyone. Our personnel will never ask you for your Password in an unsolicited phone call or in an unsolicited e-mail. If you share a computer with others, you should not choose to save your login information (e.g., User ID and Password) on the computer. Remember to sign out of your Account and close your browser window when you have finished your session.

No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secured. As a result, while we try to protect your information, no web site or company, including ourselves, can absolutely ensure or guarantee the security of any information you transmit to us and you do so at your own risk. Correcting Your Information: You can access, view and edit your Registration Information and Payment Information (if any) through your Account with First Class Bangkok Corporations Co., Ltd. website(s). Your feedback: We welcome your continuous input regarding our Privacy Policy or the services we provide to you. You may send us your comments and responses to
info@firstclassbangkok.com

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Create my own first class account

Register an account with First Class Bangkok to receive several First Class Bangkok Member Benefits, including: • 10% discount on your first transfer booking - (trip/leg) • Easy ability to amend your booking • Access to our FCB Member Points Reward System

In case of change of meeting point, flight delays or any other emergency information, please provide us with your telephone number - as We `d like to serve you better.
Please make sure to double check your E-mail address is typed correctly before continuing with the registration process.

Please read our terms and conditions carefully:

Terms and Conditions:

  • At First Class Bangkok, we offer our airport transfer and other services through our contractors. In certain cases where it suits their schedule, we may provide a free upgrade or a higher vehicle specification. In order to ensure that you receive the right specifications, please tell us in advance about any changes to luggage and passenger numbers.
  • We try our best to provide services that meet the standard we and our customers set. However, certain last-minute and unforeseen circumstances may result in a lower service level, like when a customer’s flight is delayed. In this case, the price we charge will be related to the appropriate service level.
  • We usually work with travel agencies, hotels, and airline and helicopter charter services that require pre-booking. Their operation and licensing prevents them from taking immediate payments so please pay when requested to do so.

Cultural differences:

Please aware that their might be many kind of opinions how to address other people. In Thailand it will often be perceived as an insult if been talked bad to or raising the voice or even point with your finger. This goes for ground staff members in the Airports as well as our chauffeurs. In case of any immediately situation is occurring, please call our back office straight away – and we will clear any misunderstandings or any other inconsistencies. As our guests has booked with First Class Bangkok – it`s natural to behave in a First Class manner with respect for Thai people in general. We will at all time assist and help our guests the best way possible. However, if our fair and very geniurne orders of conducts are not followed –  in case of a dispute we will be in our right to eliminate the booking without any kind of refund. NOTE: First Class Bangkok – haven`t yet executed this kind of extraordinary “service”.

Booking:

  • When a client makes a booking by email, telephone, or fax with us, the client is assumed to accept the terms and conditions stated herein and by our contractors. In case the booking is for two or more people, the person making the booking acts as the agent for the rest of the party and his/her acceptance is considered to be the acceptance of other members of the party.
  • In case your hotel or travel agent books services on your behalf with us, we provide our service as commission agents and the conditions of the operator will apply. Our liability will be confined to our commission only.
  • Please note that the booking confirmation email you receive from us is to be considered a booking reservation and travel voucher. You are requested to print it out or take a photo of ot with your mobile device and provide it to our chauffeur or representative who meets you at the airport.
  • The destination, passenger number, pickup addresses, and luggage amount you specify will be considered the final list for us. Should you wish to change some of these details, please inform us at least 24 hours before the date of travel. Any changes made to an on-going booking in 48 hours or less of the schedule pickup time are subject to a 500 THB charge and availability.
  • At the same time, when a booking has been created by our guest, the information provided herein is under the guest responsibility.

Additional passengers:

We cannot always accommodate additional passengers unless we know about them in advance. Later booking modifications may not be possible and if possible, they may be subject to extra costs and you will be notified of them.

Luggage:

You may carry up to two luggage items. Any additional luggage such as golf bags or push chairs has to be declared when booking. In case a customer does carry excess luggage, we may charge an additional fee or refuse to transport the items.

Child safety seats:

We provide an appropriate child safety seat if the correct age and number of children are declared beforehand. We reserve the right to refuse the transporting of children if the seats were not reserved in advance. All children have to be allocated a seat irrespective of their age; we do not allow children to be carried on the lap nor do we allow the sharing of seats.

Drugs and alcohol:

We reserve the right to refuse to carry a person we believe is under the influence of drugs/alcohol, and/or whose behavior is considered a threat to the chauffeur, vehicle, or other guests. This right is delegated to our chauffeurs and representatives and their decision made in such cases is final with no refund given.

Under Thailand Law we are not allowed to carry any drugs onto our vehicles for their consumption either within or outside the vehicle.

Yes, you can bring alcoholic beverages with you as long as it is storage in the trunk of the Limousine. However, First Class Bangkok has beverage packages you can select under our services and add to your order or you can send an email with your requests to info@firstclassbangkok.com.  The purchased beverages bought from First Class Bangkok can be enjoyed before the journey starts or/and after the journey ends or/and at agreed stopping points during the transfer.

Rates:

All the fares mentioned here are inclusive of the chauffeur and/or airport representative services, limousine/car rental, parking fees, government taxes, expressway toll charges, and fuel, drinking water, towel, mint candy, and in some cases newspaper/magazine. There are no hidden charges or expenses.

Waiting Time:

For all reservations excluding reservations where the pickup location is the airport, if the client is not ready for pickup by the pickup-time stated within their reservation, an additional charge of 300 THB per 15 minutes will apply..

Payments:

If there is any outstanding moneywise, the normal procedure is to clear the whole incomplete payment  in THB cash directly to our chauffeur when entering the limousine at the first trip.  This payment of cash THB money can only happen at this stage when the amount does not exceed 25,000 THB. If more than 25,000 THB is to be paid as an outstanding, we shall then receive the last installment into our account at least 48 hours before  the agreed services shall be executed.

Car status:

We follow the criteria given below to categorize our cars: Brand New cars are a maximum of 6 months old, New cars are maximum of 3 years old and Used cars are between 3 years to 6 years old.

Confirmation:

After you fill out the form you will have two options to make a secure online payment for the deposit or full payment. The service is booked based on the assumption that we have a car available for your transfer. We reserve the right to cancel the booking and give the customer a refund at any time, although this may happen within the first 24 hours after making the reservation. The refund will be processed within 30 days of cancellation. The reason for cancellation could be due to: Late booking (less than 18 hours before arrival), destination not covered by our fleet, hotel is outside Bangkok, or too many people for the booked vehicle

Deposits:

We charge 50% of the total bill on all our services. We also charge 5% of the total bill for credit card processing through PayPal & credit card payments. In order to book long-term service or corporate service, the payment will be invoiced and wired within seven working days after the job is complete. Once the deposit is paid, the remaining amount is to be paid directly to the chauffeur on arrival. Please keep your booking confirmation ready for verification. We will hold the deposit for round trip bookings so that you do not need to pay online once again. You can then pay the rest of the one-way fare after reaching your destination and the balance amount on returning to your airport/other destination.

Cancellation:

If you have booked our service, you may cancel it up to 14 days before your arrival or departure except a handling fee of 5 % is non-refundable as well as if the refund procedure from the payment gateway provider says no to refund their charged commission. Any agreed refund will always be refunded the same way as it has been paid due to the Thai law, regarding money laundry. As every booking confirmation has been made in writing a cancellation request can only be delivered in writing by sending an e-mail request to us at info@firstclassbangkok.com and ask for a cancellation of your booking. If you cancel your booking between 14 to 2 days before the service shall be executed, a cancellation fee at 75 % will be charged. If you cancel the booking less than 48 hours before your arrival/departure, no refund will be provided.

Pre-payment:

We will also add swift wire transfer charges and other additional processing charges if payments are made to an overseas bank account. When a payment trough a secure payment link is being transferred with another currency than THB we will surcharge an additional handling fee of 3 % to cover the providers costs.

VIP Fast Track Services:

With this service, we arrange a special immigration counter for you. This immigration counter can at seldom times be occupied with minor queues. What it means, there is often no need to wait and complete your formalities. Travelling through the large Suvarnabhumi Airport can be tiring and time consuming itself, which is why we offer a Golf Cart as a complementary service, for the gates that is further than 100 metres to the immigration. Our First Class VIP Fast Track Service is not only just for your arrivals but also for departures.

At Suvarnabhumi international airport, a complimentary Golf Cart will transport you with our assistant directly to the VIP immigration (except when either Royals, Government Officials or influential people arrives in Airport at the same time as your flight. Hence, we will not be able to provide a complimentary Golf Cart during that time. This exception also at times applies when Suvarnabhumi Airport is under renovation.

Please accept, that due to the rules and regulations in Suvarnabhumi Airport, usage of the Golf Cart is not allowed on departure, but a ground staff member will assist the customer personally all the way through the Airport to end up either at the duty free area or a VIP Lounge or the departure gate, all after the customer`s choice.

Gate To Gate Service (without connecting flights and need for claim luggage):

With this service, we arrange a special immigration counter for you. This immigration counter can at seldom times be occupied with minor queues. What it means, there is often no need to wait and complete your formalities. Travelling through the large Suvarnabhumi Airport can be tiring and time consuming itself, which is why we offer a Golf Cart as a complementary service, for the gates that is further than 100 metres to the immigration. Our First Class VIP Fast Track Service is not only just for your arrivals but also for departures.

At peak times, when there are extremely many passenger in the Airport, there can at times be a minor queue at the Premium Lane, at the immigration counter – especially outside of the immigration counter and minor queues can occur at the inside of the immigration counter. After the passport control you will then claim your luggages and will then be escorted toward to check in again – to be escorted to your departure gate or the duty free shopping area or perhaps a VIP lounge if ordered ahead.

Meeting point:

If you have chosen the package, our representative will be waiting for you in the area opposite Door 3 of the arrival hall with a sign that has your name on it. For airport pickups, our chauffeur will be waiting at the airport lobby with the sign. If you chose the Fast Track service, our representative will be waiting for you by the arrival gate (Please note that a Golf cart transporting you with our assistant directly to the VIP immigration for gates 100 m or further) Call us or start Live Chat with our customer care agent to know more. At First Class Bangkok, we use all reasonable means to ensure that our vehicles and services are delivered on time and our customers reach their destinations on time. However, we may be unable to meet you at the scheduled time due to unexpected and uncontrollable circumstances. Therefore, we recommend our customers maintain a 15-minute window for our services and attempt to make alternative arrangements in case our services do not reach you on time. We request our customer to treat our representatives, including our chauffeurs, with respect. All vehicles we provide are lockable from the driver’s seat, and unruly behavior, refusal to pay, and threats against our representatives are not tolerated. Any damage caused to the vehicle by the customer(s) will be paid for by the offending party in full immediately.

Disturbing the chauffeur:

Any attempt of adjusting any preset settings inside the limousine, like A/C, radio, mirrors, blue-tooth or any other settings at the dash board is prohibited. The same goes for any kind of interference according to the route the chauffeur might choose. This alternative route can have various reasons, like traffic jam ahead, accidents, renovation of the road or similar 3th part influences and from that point will make the trip a bit longer in distance but shorter in time. The chauffeur will if any emergency or other things of the extra ordinary be in direct contact with the administration.

Our chauffeur

Our chauffeurs are all educated by First Class Bangkok, to provide all guests the best service possible. It all comes from the time of the first contact between our guest and our chauffeur and until the guest have been delivered to the agreed location. During the transfer our chauffeurs are able to communicate in English – and will only engage talking with the guest, on the guest request. Our chauffeurs also fully respect if our guests need privacy and able to relax and enjoy the journey.