• Was the video link how to find the name board useful?
    Yes
    273
    No
    72
    When you found your name board, how long time took it until you where approached by the airport representative?
    Excellent
    297
    Good
    32
    Average
    2
    Poor
    14
    Terrible
    0
    How did you experienced the service level of the name board airport representative?
    Excellent
    288
    Good
    32
    Average
    2
    Poor
    14
    Terrible
    0
    Will you use this service next time you come to Bangkok?
    Yes
    318
    No
    27
  • How did you experienced the service level of the name board airport representative at the air bridge?
    Excellent
    178
    Good
    14
    Average
    7
    Poor
    4
    Terrible
    7
    If you where transported in the complimentary Golf Cart, how was the drive experience?
    Excellent
    136
    Good
    57
    Average
    7
    Poor
    2
    Terrible
    7
    After the immigration and stepping out of the Golf Cart - how was the service level from the Airport representative?
    Excellent
    181
    Good
    10
    Average
    8
    Poor
    3
    Terrible
    8
  • How did you experience the meet and greet service from the airport representative ?
    Excellent
    7
    Good
    0
    Average
    0
    Poor
    0
    Terrible
    0
    How was the service level provided from the airport representative?
    Excellent
    7
    Good
    0
    Average
    0
    Poor
    0
    Terrible
    0
  • How did you experienced the service level of the name board airport representative at the air bridge?
    Excellent
    13
    Good
    6
    Average
    3
    Poor
    0
    Terrible
    1
    If you where transported in the complimentary Golf Cart, how was the drive experience?
    Excellent
    18
    Good
    2
    Average
    1
    Poor
    0
    Terrible
    2
    After the immigration and stepping out of the Golf Cart - how was the service level from the Airport representative?
    Excellent
    15
    Good
    3
    Average
    3
    Poor
    1
    Terrible
    1
    After the immigration and going toward domestic departure, did you choose to go to:
    Shopping
    0
    VIP Lounge
    0
    To Gate
    0
  • How did you experienced the service level of the name board airport representative at the air bridge?
    Excellent
    4
    Good
    1
    Average
    2
    Poor
    0
    Terrible
    1
    If you where transported in the complimentary Golf Cart, how was the drive experience?
    Excellent
    5
    Good
    0
    Average
    2
    Poor
    0
    Terrible
    1
    After the immigration and stepping out of the Golf Cart - how was the service level from the Airport representative?
    Excellent
    0
    Good
    0
    Average
    0
    Poor
    0
    Terrible
    0
    After the immigration and going toward domestic departure, did you choose to go to:
    Shopping
    0
    VIP Lounge
    0
    To Gate
    0
  • How well did the luggage carrier protect your luggage not to be scratch/dropped?
    Excellent
    54
    Good
    7
    Average
    2
    Poor
    3
    Terrible
    7
    How was the meet and greet service level?
    Excellent
    51
    Good
    7
    Average
    5
    Poor
    2
    Terrible
    8
  • How was the meet and greet service level when you entered the VIP Lounge?
    Excellent
    1
    Good
    0
    Average
    4
    Poor
    0
    Terrible
    0
    How good was the food and beverages in the VIP Lounge?
    Excellent
    1
    Good
    2
    Average
    2
    Poor
    0
    Terrible
    0
    How satisfied where you with the facilities in the VIP Lounge?
    Excellent
    1
    Good
    2
    Average
    0
    Poor
    0
    Terrible
    2
  • How was the meet and greet service level when you entered the VIP Lounge?
    Excellent
    0
    Good
    0
    Average
    0
    Poor
    0
    Terrible
    0
    How good was the food and beverages in the VIP Lounge?
    Excellent
    0
    Good
    0
    Average
    0
    Poor
    0
    Terrible
    0
    How satisfied where you with the facilities in the VIP Lounge?
    Excellent
    0
    Good
    0
    Average
    0
    Poor
    0
    Terrible
    0
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